Being an Online English Tutor, in whatever platform is one of the toughest jobs in the world. Imagine teaching students from all ages with varying culture and personalities. Sometimes, if not most of the times, we encounter difficult to handle students. Some would even question our ability in the language, tend to be rude and disrespectful at times and worst give you a poor rating that can affect your overall standing in the platform. Only the tough ones will remain if that's the case. If you're a newbie you will get discourage and stamp a fright on your head in plotting your next class schedules.
In many situations, in any job, we usually encounter dilemmas. However, these shouldn't stop us from doing the job or doing the best we can for the job. It's hard at first! Yes, who said it isn't? The first step is always the hardest, just cross the bridge and overcome. How do we handle difficult situations? How do we face difficult students?
Let's all face it, difficult people and situations are everywhere. Yes, we can be affected by them at some point, but we need to get used to their presence. Be immune and think of ways how to handle them.
Some of us are having a hard time handling with kids, especially those kids who lack focus. They tend to do something else instead of listening and focusing on the material. In this situation, always remember that kids are kids, just let them be. If they don't want to follow the material, then focus on what they are currently doing. If they're into drawing, ask them to do draw something. You can even play, sing and dance with them. Just keep asking them questions so that they will also practice their speaking ability, still, you are in the game of making them practice and speak the language.
Change the atmosphere. Most of the students are actually from a heavy and serious task at school or work. So, on set of the lesson, change the mode. Praise them for a great smile, appreciate their loud and audible voice or cute voice. You can even crack jokes during the small talk and self introduction. Just be human, I mean be natural. The ESL platform is way beyond the four corners of the virtual lesson room, it's preparing the students for an engaging English conversation in the future. So, talk like you are having a normal conversation with them.
In my five years in the industry, to be honest, I'm not really that proficient in the language, grammar and vocabulary are my weaknesses. However, experience helped me. I have already encountered difficult to handle students, I was even reported and my attention was called by the support team. Tough times, indeed.
In general, students love to learn and at the same time have fun. Most of my 5-star ratings are because of injecting fun in the lessons. Here are few of my actual lessons where me and my students are just having fun while learning, watch it here: